Finish Line
Men's, women's and kids athletic and sports shoes, clothing, and accessories. They also sell a selection of team gear.
Navigation
This site is a bit busy but not too hard to navigate. The home page displays specials and sales along with links to their main categories: Men's, Women's, Kids', Fan Shop, Accessories, and Clearance. You can also search by keyword in specific categories.
Under each main category are several subcategories. Click on one and you can sort by price (from high to low or low to high) or name (A-Z or Z-A). You can also just browse around but they have a large inventory and you may be there a while looking at all the choices.
If you see something you like, click on the thumbnail and you will see a larger, decent photo and a very short description with the price of the item next to it. Pick the size and color combo you need and add it to your cart. Often, lower priced and popular items will be sold out in common sizes and the best color choices.
The site is somewhat slow. I am on a fast DSL and it takes a while to load pages and individual items. It could be because they have so many items on the site and so many per page are displayed.
You can see your cart at any time as well as your shipping charges. When you have finished shopping, you will move to the checkout to complete your order.
Shipping is generally $6.99 for the first item and $1.99 for each additional item. Sometimes they have a free shipping with a minimum order promotion.
Tax is also charged in most states.
If all looks OK, enter your major credit card and expiry date and you will get a confirmation number and an email with your order summary.
When your order - or part of your order - ships, you should get another email. Look for emails telling you they are searching for your items even though they say on the site everything is in stock.
Orders or parts of orders come to you within a week or so.
Shipping and Returns
Shipping is $6.99 for your first item and $1.99 for each subsequent item you order.
They have a "club" called The Winners Circle which you can join which will get you newsletters and promotional emails and some sort of credit toward future purchases. I don't care much about that since I won't go back but if you shop there, it is free to join.
You can return unworn items to one of their stores or to the site within 45 days of purchase.
To send back items, you must get a return authorization number from their customer service department. (Good luck with that!) Things must be new, unworn, and tagged. Shipping charges are non-refundable. There are no exchanges, only returns. Nothing can be returned to the site or store after 45 days for any reason. So, if your $170.00 athletic shoes fall apart on day 46, you're stuck. More reason to shop elsewhere in my opinion.